|
|
|
|
|
 |
|
|
|
SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include:
- ADDED: Abandoned Chats Report added to Audit Reports.
- ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked.
- ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets.
- FIXED: "Group By" no longer appeas as a subheading under reports that do not allow grouping.
- FIXED: Database settings page now properly displays correct connection details if Security is set to "Integrated."
- FIXED: Link Manager icon is now properly displayed on ticket reply editor.
- FIXED: A System Admin who is also an agent can now be the target of a chat event action to invite visitor to chat.
- FIXED: Whitespace trimming routine timing improved on certain message replies.
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.5.3167 release, contact us at: sales@smartertools.com.
Thanks for using SmarterTools products!
|
|
|
SmarterTools announces the release of SmarterStats 4.0.3159. Highlights of the SmarterStats 4.0.3159 release include:
- Changed: Downloading logs through the web interface now downloads the entire log file instead of just the selected date range.
- Efficiency: HTML is now compressed before being sent to the browser.
- Efficiency: Improved import efficiency. For some sites importing will be many times faster.
- Fixed: Resolved most common cause of a thread aborted exception when importing large sites.
- Fixed: Grid sorting was only sorting the items on the currently viewed page.
- Fixed: Firefox wrapped buttons in the button bar for some pages.
- Much More....
A complete listing of the new features and improvements is available on the SmarterStats Release Notes page.
To access this latest version, visit the SmarterStats Download page.
If you have any questions about the SmarterStats 4.0.3159 release, contact us at: sales@smartertools.com.
Thanks for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTrack 3.5.3159. Highlights of the SmarterTrack 3.5.3159 release include:
- ADDED: "Format Stripper" tool to editor to clean the HTML of styles, font tags, and Microsoft Word tags.
- ADDED: "Max Messages to Include in Replies" setting to include more than one previous ticket response in replies.
- ADDED: Business Days to General Settings.
- ADDED: "Max Raw Content Files" setting which defaults to 25,000 files.
- ADDED: Images can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
- ADDED: Flash files can now be embedded in KB Articles and News Items from agent-level and shared department-level folders.
- ADDED: Document links can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
- ADDED: Media files (movies) can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
- ADDED: Code Blocks can now be embedded in KB Articles and News Items.
- ADDED: Option to enable/disable new user registration in Customer Portal.
- Much More....
A complete listing of the new features and improvements is available in the SmarterTrack Release Notes page.
To access this latest version, visit the SmarterTrack Download page.
If you have any questions about the SmarterTrack 3.5.3159 release, contact us at: sales@smartertools.com.
Thanks for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterMail 5.5.3159. Highlights of the SmarterMail 5.5.3159 release include:
- ADDED: A log for SyncML connections, transactions, and errors.
- ADDED: An option to generate bounce messages for messages blocked via outgoing SMTP blocking.
- CHANGED: Contacts will now auto-create the Display As field from the First/Last Name, Company, or Email address.
- CHANGED: The contacts page will now show the Company field.
- FIXED: An exception will no longer occur when using the delete button while reading a message in a popup window.
- FIXED: BCCed addresses are no longer written to the email headers.
- Much More....
A complete listing of the new features and improvements is available in the SmarterMail Release Notes page.
To access this latest version, visit the SmarterMail Download page.
If you have any questions about the SmarterMail 5.5.3159 release, contact us at: sales@smartertools.com
Thanks for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterMail 5.5. Highlights of the SmarterMail 5.5 release include:
- ADDED: SmarterMail Enterprise Edition supports the SyncML protocol allowing any SyncML client to synchronize Contacts, Calendars, Tasks and Notes with devices such as BlackBerry™, Windows Mobile™, Outlook™, iPhone™, and Thunderbird™, etc.
- ADDED: Settings have been created to allow Calendars, Contacts, Notes and Tasks to be created and edited in popup windows.
- ADDED: When deleting appointments, notifications will be sent to inform the attendees of the cancellation.
- CHANGED: Messages composed from the web interface will now be MIME encoded to more closely mimic messages composed in Microsoft Outlook.
- ADDED: New Web services (SOAP/API) have been added to enhance automation.
- EFFICIENCY: Numerous enhancements to increase performance.
- Much More….
A complete listing of the new features and improvements is available in the SmarterMail 5.x Release Notes.
To access this latest version, visit the SmarterMail 5.x Download page.
If you have any questions about the SmarterMail 5.5 release, contact us at: sales@smartertools.com
Thanks for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterTrack 3.5. Highlights of the SmarterTrack 3.5 release include:
- ADDED: WhosOn visitor detection and monitoring.
- ADDED: Ability to invite site visitors to chat through WhosOn and new WhosOn events and actions.
- ADDED: Coaching added that allows administrators to chat with agents during a live chat session.
- ADDED: Mapping support for Live Chat using Google Maps™ and Microsoft Virtual Earth™.
- ADDED: New Live Chat and Ticket distribution methods.
- EFFICIENCY: Numerous enhancements to increase performance.
- Much More....
A complete listing of the new features and improvements is available in the SmarterTrack 3.x Release Notes.
To access this latest version, visit the SmarterTrack 3.x Download page.
If you have any questions about the SmarterTrack 3.5 release, contact us at: sales@smartertools.com.
Thanks for using SmarterTools products!
|
|
|
|
SmarterTools announces the release of SmarterStats 4.x. Highlights of SmarterStats 4.x release include:
- ADDED: STInterfaceFramework for standardized skinning, enhanced navigation, AJAX callbacks, and in-page pop-ups.
- ADDED: Reporting is now separated between real visitor data and spider / bot traffic. Existing sites must re-process statistics for data to be separated and for the 15 new reports to show data.
- ADDED: New geographic reports items (including breakdown by city) have been added for a total of 18 geographic report items.
- ADDED: Advanced Charts and Graphs using Microsoft Silverlight™.
- ADDED: 15 new data mining reports giving users the ability to drill down into data from report items.
- ADDED: Propagate settings across Sites and Servers.
- ADDED: Getting started wizards for administrators and users.
- EFFICIENCY: Numerous enhancements to increase performance.
- Much More....
Additional details and screenshots are available on the SmarterStats Feature Details page. A complete listing of the new features and improvements is available in the SmarterStats 4.x Release Notes.
SmarterStats 4.x can be downloaded from the SmarterStats 4.x Download page.
If you have any questions about the SmarterStats 4.x release, contact us at: sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools Inc. is proud to announce the beginning of the SmarterTrack 3.5 Public BETA. Some highlights of SmarterTrack 3.5 include:
- ADDED: WhosOn visitor detection and monitoring with categorization.
- ADDED: Mapping support for Live Chat using Google Maps™ and Virtual Earth™.
- ADDED: Ability to invite site visitors to chat.
- ADDED: Clear Search button added to Advanced Search Pages.
- ADDED: New reports added to support additional chat features.
- ADDED: Push Web Page support for chat that allows web pages to be sent to people chatting and allows agent to know when they are closed.
- CHANGED: SmarterTrack now uses the .NET 3.5 Framework.
- Many more additions, enhancements, and improvements.
Complete download information is available in the SmarterTrack 3.5 Public BETA Forum.
If you have any additional questions about the SmarterTrack 3.5 Public BETA, contact us at: sales@smartertools.com.
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools Inc. is proud to announce the beginning of the SmarterMail 5.5 Public BETA. The SmarterMail 5.5 Public BETA is only available to current SmartMail 5.x License holders.
Some highlights of SmarterMail 5.5 Public BETA include:
- SmarterMail Enterprise edition allows synchronization of Contact, Calendars, Task, and Notes with devices such as BlackBerry, iPhone, and more.
- Max bounces received per hour has been added to the Get/SetRequestedDomainSettings Web service.
- The Messages page now displays the folder of the message when searching in multiple folders.
- SmarterMail now uses the .NET 3.5 Framework.
- The log viewer is no longer case sensitive
- Many more addition, enhancements, and improvements.
Complete download information is available in the SmarterMail 5.5 BETA Forum.
If you have any additional questions about the SmarterMail 5.5 Public BETA, contact us at:
sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
SmarterTools Inc. is proud to announce the beginning of the SmarterStats 4.x Public BETA. Some highlights of SmarterStats 4.x include:
- SmarterStats is now built on the STInterfaceFramework, standardizing it with other SmarterTools products with a fully skinnable Web interface.
- New interface includes optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts.
- Advanced .NET 3.5 Framework provides improved memory and CPU utilization.
- Data mining capabilities have been upgraded with additional standard reports and custom reporting capabilities.
- Ability to propagate settings to multiple servers and sites.
- New automation options for improved administration.
- Log files are now viewable through the Web interface, meaning access to this information is more efficient.
- The initial BETA release focuses on the new interface qualities. More features will be added during the BETA period up through full release.
Complete download information is available in the SmarterStats 4.x Public BETA Forum.
If you have any additional questions about the SmarterStats 4.x Public BETA, contact us at:
sales@smartertools.com
Thank you for using SmarterTools products!
|
|
|
|
|
|
|
|
|