September 15th, 2008
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FOR IMMEDIATE RELEASE
SmarterTools Inc.
877.357.6278
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Phoenix, Arizona—September 15th, 2008 - SmarterTools, Inc. proudly announces the release of
SmarterTrack 3.5. SmarterTrack is a revolutionary product with all the features and functionality of a robust Help Desk, Ticket System, Live Chat,
Cost Analysis, Data Mining, Knowledge Base, and Reporting software delivered within one elegant web interface.
WhosOn, Live Chat Invite, Push Pages, and More
SmarterTrack 3.5 includes the new WhosOn feature giving businesses the ability to track customers as they navigate Web sites in real-time and allows
agents to invite users to Live Chats. This release also adds more intelligent Ticket and Live Chat distribution methods, Google mapping for Live Chat,
and much more.
"We are always looking for ways to provide our customers with the features they are looking for—even between major release versions,” said Tim Uzzanti,
CEO of SmarterTools. "SmarterTrack 3.x was one of the most anticipated releases in the history of SmarterTools and we are committed to expand upon
that success."
Complete Customer Service Software Solution
Businesses often purchase multiple applications—sometimes based on differing technologies—to provide their agents and managers with the tools they need.
Unlike competing products such as LivePerson™ and Bold Chat™, SmarterTrack 3.5 is an all-inclusive customer service software application
that provides:
- Enterprise-level HelpDesk / Ticketing
- Live Chat with Push Pages, Chat Invite, Chat Coaching, Co-Chat, Google Maps, and more
- SEO optimized Customer Portal with Knowledge Base
- External Database and Application Integration
- Comprehensive Reporting, Analysis and Data Mining
- WhosOn with dozens of report items
Existing SmarterTrack 3.x customers can download version 3.5 at no charge by visiting the SmarterTrack 3.x Download
page. A complete list of new features and improvements is available on the SmarterTrack Release Notes page.
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds
a Windows Mail Server, Web Log Analytics
reporting tool, and Customer Service Software applications
that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.
LivePerson is a trademark of LivePerson, Inc. [MSFT].
Bold Chat is a trademark of Bravestorm, LLC.
Google Maps is a trademark of Google, Inc. [GOOG].
SmarterTools Contact
Jeff Hardy
Vice President of Business Operations
623-434-8050
jhardy@smartertools.com