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kdovale - Our Ticket system is built just for things like this. I do believe you when you say that you solve 90% of the problems on your own--we have some pretty smart users out there. We want to help you with your issue. Sorting through log files and such--by definition--requires the use of a Support...

Well, then........where do I begin? First--yes, this thread was started on a long holiday weekend here in America so we are a bit late to the conversation. But why all of the comments about "not give a dang" (etc.)? Anyone who has delt with SmarterTools for any length of time knows that this is not the...