SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include: ADDED: Abandoned Chats Report added to Audit Reports. ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked. ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets. FIXED: "Group By" no longer appeas as a subheading un... Tuesday, September 02, 2008 10:07 AM |
SmarterTools announces the release of SmarterStats 4.0.3159. Highlights of the SmarterStats 4.0.3159 release include: Changed: Downloading logs through the web interface now downloads the entire log file instead of just the selected date range. Efficiency: HTML is now compressed before being sent to the browser. Efficiency: Improved import efficiency. For some sites importing will be many times faster. Fixed: Resolved most common cause of a thread aborted exception when importi... Monday, August 25, 2008 3:48 PM |
SmarterTools announces the release of SmarterTrack 3.5.3159. Highlights of the SmarterTrack 3.5.3159 release include: ADDED: "Format Stripper" tool to editor to clean the HTML of styles, font tags, and Microsoft Word tags. ADDED: "Max Messages to Include in Replies" setting to include more than one previous ticket response in replies. ADDED: Business Days to General Settings. ADDED: "Max Raw Content Files" setting which defaults to 25,000 files. ADDED: Images can now be embe... Monday, August 25, 2008 3:47 PM |
SmarterTools announces the release of SmarterMail 5.5.3159. Highlights of the SmarterMail 5.5.3159 release include: ADDED: A log for SyncML connections, transactions, and errors. ADDED: An option to generate bounce messages for messages blocked via outgoing SMTP blocking. CHANGED: Contacts will now auto-create the Display As field from the First/Last Name, Company, or Email address. CHANGED: The contacts page will now show the Company field. FIXED: An exception will no longe... Monday, August 25, 2008 3:42 PM |
SmarterTools announces the release of SmarterMail 5.5. Highlights of the SmarterMail 5.5 release include: ADDED: SmarterMail Enterprise Edition supports the SyncML protocol allowing any SyncML client to synchronize Contacts, Calendars, Tasks and Notes with devices such as BlackBerry™, Windows Mobile™, Outlook™, iPhone™, and Thunderbird™, etc. ADDED: Settings have been created to allow Calendars, Contacts, Notes and Tasks to be created and edited in popup windows. ADDED: When deletin... Friday, July 25, 2008 10:09 AM |
SmarterTools announces the release of SmarterTrack 3.5. Highlights of the SmarterTrack 3.5 release include: ADDED: WhosOn visitor detection and monitoring. ADDED: Ability to invite site visitors to chat through WhosOn and new WhosOn events and actions. ADDED: Coaching added that allows administrators to chat with agents during a live chat session. ADDED: Mapping support for Live Chat using Google Maps™ and Microsoft Virtual Earth™. ADDED: New Live Chat and Ticket distributio... Friday, July 25, 2008 10:03 AM |
SmarterTools announces the release of SmarterStats 4.x. Highlights of SmarterStats 4.x release include: ADDED: STInterfaceFramework for standardized skinning, enhanced navigation, AJAX callbacks, and in-page pop-ups. ADDED: Reporting is now separated between real visitor data and spider / bot traffic. Existing sites must re-process statistics for data to be separated and for the 15 new reports to show data. ADDED: New geographic reports items (including breakdown by city) have been ... Thursday, July 24, 2008 8:23 AM |
SmarterTools Inc. is proud to announce the beginning of the SmarterTrack 3.5 Public BETA. Some highlights of SmarterTrack 3.5 include: ADDED: WhosOn visitor detection and monitoring with categorization. ADDED: Mapping support for Live Chat using Google Maps™ and Virtual Earth™. ADDED: Ability to invite site visitors to chat. ADDED: Clear Search button added to Advanced Search Pages. ADDED: New reports added to support additional chat features. ADDED: Push Web Page suppo... Tuesday, July 01, 2008 9:05 AM |
SmarterTools Inc. is proud to announce the beginning of the SmarterMail 5.5 Public BETA. The SmarterMail 5.5 Public BETA is only available to current SmartMail 5.x License holders. Some highlights of SmarterMail 5.5 Public BETA include: SmarterMail Enterprise edition allows synchronization of Contact, Calendars, Task, and Notes with devices such as BlackBerry, iPhone, and more. Max bounces received per hour has been added to the Get/SetRequestedDomainSettings Web service. The Mes... Monday, June 30, 2008 2:36 PM |
SmarterTools Inc. is proud to announce the beginning of the SmarterStats 4.x Public BETA. Some highlights of SmarterStats 4.x include: SmarterStats is now built on the STInterfaceFramework, standardizing it with other SmarterTools products with a fully skinnable Web interface. New interface includes optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts. Advanced .NET 3.5 Framework provides improved memory... Wednesday, June 18, 2008 5:14 PM |