SmarterTrack 11.x

Installed Helpdesk Software

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SmarterTrack Pricing

Installed Licenses

SmarterTrack has a flexible licensing model that allows organizations to purchase a level and edition that best fits their usage requirements now, and to upgrade as more features or agents are required. In addition, each new product purchase includes two email support tickets that are valid for 12 months from the date of purchase. New purchases also include access to major and minor product updates for 12 months at no additional charge.

View the edition explanations

SmarterTrack Help Desk Professional Enterprise Enterprise with Failover More info
1 Agent N/A FREE N/A
2 Agents $199 N/A N/A
5 Agents $399 $599 $749
10 Agents $699 $999 $1,249
15 Agents N/A $1,299 $1,624
25 Agents N/A $1,799 $2,249
Additional Agents Show more
SmarterTrack Communicator more info Price / Year
Per Server (includes all agents) $149

License Modifications and Upgrades

SmarterTools customers are provided 12 months of upgrade protection coverage with the purchase of any new product license. Upgrade protection includes access to all major and minor version upgrades for 12 months from the date of purchase at no additional charge. Customers can upgrade the level or edition of a SmarterMail, SmarterTrack, or SmarterStats license at any time. However, license modifications will not extend upgrade protection coverage or reinstate expired coverage. For more information, please refer to the Upgrade Protection FAQs.

New Features in SmarterTrack

Frequently Asked Questions

Higher Limits for Installed Licenses

For companies that require additional agents, SmarterTools also offers levels with higher agent limits.

Agents Enterprise Edition Enterprise with Failover
50 Agents $2,999 $3,749
100 Agents $3,999 $4,999
200 Agents $4,999 $6,249
300 Agents $5,999 $7,499
400 Agents $6,499 $8,124
500 Agents $6,999 $8,749
600 Agents $7,499 $9,374
700 Agents $7,999 $9,999
800 Agents $8,499 $10,624
900 Agents $8,999 $11,249
1000 Agents $9,499 $11,874
Unlimited Agents $11,999 $14,999

SmarterTrack Enterprise with Failover Functionality

A hardware failure or other interruption in service can significantly impact a business that uses its helpdesk as a mission-critical part of its operations. SmarterTrack Enterprise with Failover Functionality protects helpdesks with less than 1,000 agents from experiencing such an outage by allowing for the installation of a second server that is always connected to the database in standby mode.

For more information, contact the SmarterTools sales department via live chat or email

SmarterTrack Communicator

A fully integrated SIP-compliant softphone for your helpdesk that is available as an add-on for your existing VoIP phone server and tightly integrates phone communications with all other forms of customer correspondence. This gives agents and managers a more cohesive view of what's going on with customers and improves the overall performance of any sized organization.

For more information, contact the SmarterTools sales department via live chat or email