Firehouse Solutions - A Case Study

Overview

Firehouse Solutions offers a complete website solution designed to support fire departments, rescue squads, and emergency medical service companies throughout the world. Their services include professional web design, cloud-based web hosting, data management, messaging, and email solutions. Located in Leonardtown, Maryland, they not only provide these services, but many of their team members participate by being first responders and volunteer firefighters.

Problem

Firehouse Solutions faced a number of challenges, right from the start. First off, they wanted to find an alternative to Microsoft Exchange that offered a similar set of features, but at a much reduced cost, as well as a singular solution for web stats, email and customer service. Next, they wanted to partner with a company that was more accessible -- a company where they could work with a smaller group of smart people versus thousands of engineers they didn't have access to. Finally, they wanted to use a "forever evolving" email server that provided maximum uptime for their customer base: first responders, for whom reliable communication literally means the difference between life and death.