Our mission is to help companies communicate, analyze and support their worldwide businesses. Our products are utilized by tens of thousands of companies across the globe in a broad base of market segments -- including those in the technology, financial, education, and hosting industries.
SmarterTools Inc. began in 2003 as a way for web hosting companies to provide reliable, powerful and fully functional software that was simple for end users to understand and easy for server administrators to install. Using those principles -- creating powerful software that is easy to use and even easier to manage -- we have grown into a leading provider of business software for tens of thousands of small to medium-sized businesses, enterprise organizations and hosting companies in the U.S. and around the world.
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SmarterTools users number well over 15 million and we have a strong global network of channel partners. In addition, by targeting various small and enterprise-level businesses, web hosts and service providers, our install base has grown to include customers in more than 120 countries and our products support over 60 different languages. Our industry-leading focus and commitment continue to evolve so that we can more fully assist customers around the world.
At the core of our technology strategy is a disciplined, collaborative development process designed to deliver secure, scalable, and high-quality software. We follow a collaborative methodology that focuses on transparency and adaptability across all teams. This approach ensures that our development efforts remain tightly aligned with company goals while efficiently responding to customers.
Our development practices adhere to the highest industry standards, including secure handling of credentials, robust session management, and more. Development and testing environments are intentionally segmented from production systems to safeguard against disruptions and unauthorized access. All code undergoes rigorous peer review by senior engineers and is subjected to thorough quality assurance testing before it is integrated into a production release. This process reduces risk and ensures our software maintains high standards of performance and integrity.
Our commitment to delivering safe, secure, and dependable software is not just a technical objective — it’s a foundational promise to our customers and a strategic differentiator in the marketplace.