News
You have interesting things to say, and information that needs to be in front of your customers and users. You send newsletters, you post blog articles, you have announcements and things to share. Getting that information distributed as widely as possible is crucial. The News page of your help desk portal is another way to make sure people stay informed and are aware of what's going on with your business.
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News items can be whatever you want them to be: updates on new product development, information about upcoming maintenance, announcements about industry awards, and more. People want to know what's going on with your business, and News items are a great way to keep them up-to-date and well-informed.
Personalize Items
With a complete HTML editor, news items can be fully customized to include images, videos, stylized text, and other graphics. Releasing a new product? Include snappy screenshots or even a trailer in your news item. Be as creative as you want.
Sharing
News items can easily be shared across several social networks, right from the portal: Facebook, Twitter, LinkedIn, Reddit, and more.
Full Language Support
News items, along with other areas of the portal, follow along with the language settings selected. News items can even include custom translations for a particular language or have multiple language translations.
Share News Items
In addition to having the most recent news items appear on the front page of the portal, users can also subscribe to the news feed and receive updates via any RSS reader. That way, they can read up on what's going on with your business along with other industry and world news they follow. News items can also be shared across various social networks, by users as well as by agents.