Removed: Google+ sharing links from knowledge base articles and news items.
Fixed: "Load Default" for Auto Responders is visible for all tabs instead of just the Contents tab.
Fixed: Autoresponders not properly saving the "Browse KB Text" setting.
Fixed: If there is an autoresponder assigned to a department which is not connected to a brand, the database upgrade fails.
Fixed: In live chat surveys, dropdown custom fields that are required allow users to select "- Choose One -" as the answer.
Fixed: It is possible to get multiple toasts indicating that you are running the free edition.
Fixed: Menus aren't displaying properly when using a right-to-left language.
Fixed: MySQL syntax error during database upgrade.
Fixed: Resize panel motion is backwards when using a right-to-left language.
Fixed: Saving a knowledge base article without any languages selected causes an endless spinner.
Fixed: Selecting a Brand while editing or creating a signature causes an error.
Fixed: When running SmarterTrack in a sub path (such as http://example.com/support), attempting to add an action to an event triggers an error page.
Fixed: Yes/No custom fields are not showing in the user chat widget.
Build 6922 (Dec 14, 2018)
Added: A "- Choose One -" type option to custom fields in the embedded chat.
Removed: "Email comments of community posts in which I participate" user setting.
Fixed: A user's avatar may be removed when their user settings are updated.
Fixed: Cannot open a chat listed as a related item on a call log.
Fixed: Chat popup windows are not consistently sized.
Fixed: Custom drop down fields are not properly selecting the default values in the client side chat interface.
Fixed: If there is an autoresponder that's not related to a department, the database upgrade fails.
Fixed: In the management interface, KB Feedback is displayed as raw text instead of HTML, resulting in HTML tags being visible.
Fixed: Merge and view buttons not showing up in the Userperview page.
Fixed: No error message for the user when an Admin tries to take a ticket in a group that they do not belong to.
Fixed: Sometimes, an admin modifying their own roles does not save properly.
Fixed: Styling in conversations in the Portal.
Fixed: The activate license modal has an unneeded scroll bar.
Fixed: The group drop down on the Ticket Transfer modal isn't sorted properly.
Fixed: The Role Required list when creating a community category is not sorted alphabetically.
Fixed: Ticket Messages with a <base> element break sending replies.
Fixed: When creating a call log, not selecting a group does not display the correct error message.
Fixed: When editing AutoResponders, changes to the associated departments are not properly displayed.
Fixed: When LastPass autofills logins, submitting a KB feedback or thread post can trigger Chrome to ask if you want it to remember your password.
Fixed: When switching conversations in the portal, text entered in the new message field for one message is carried over to the next.
Fixed: When Track is installed on a subpath (www.example.com/support) images in KB and News items don't work.
Build 6911 (Dec 3, 2018)
IMPORTANT: Due to the significant changes in SmarterTrack, you cannot downgrade or restore your installation to previous versions.
Added: "Download All" for attachments in a ticket message that contains attachments.
Added: A new brand setting to specify the minimum role type necessary to access KB articles from the portal.
Added: Ability for Admins/Managers to change the AFK status of other agents.
Added: Ability to clone KB Articles.
Added: Ability to clone News Items.
Added: Ability to clone Users.
Added: Ability to create a new Community thread out of an existing reply or move a reply to an existing thread.
Added: Ability to manage the active agents for a group.
Added: Ability to relate chats to call logs, and call logs to chats.
Added: Added rel="nofollow" to user profile links to prevent web crawlers from analyzing profiles.
Added: API method to retrieve internal ticket status that includes the locked status.
Added: Auto-hyperlink URLs in KB feedback.
Added: Cancel button when editing Community posts.
Added: Cancel button when editing KB feedback.
Added: Canned Replies can use translatable strings for folder names.
Added: Completed Live Chats can be translated.
Added: Create new ticket APIs to allow specifying BCC addresses. New APIs are AddMessageToTicketWithBcc, AddMessageToTicketWithBccFromUser, AddMessageToTicketWithDateAndBcc, and AddMessageToTicketWithDateAndBccFromUser.
Added: Global ticket setting to set the default Reply button.
Added: History log entries for "Add Related Item" and "Remove Related Item".
Added: KB Articles can use translatable strings for folder names.
Added: Long press opens context menu on mobile devices.
Added: New API with the ability to include CC addresses when creating a ticket.
Added: New GetTicketMessageAttachments API call to retrieve ticket attachments for a single ticket message.
Added: New link permissions settings.
Added: Option for admins to resend user verification email from the management interface.
Added: Replies to a problem thread can now be marked as the Resolution.
Added: Send button added to the embedded chat widget next to the reply text field.
Added: Take ticket option to the tickets Actions menu and the context menu.
Added: The ability to add a comment to a user while editing the user.
Added: Ticket counter for the Follow-up view.
Added: Ticket messages can be translated.
Added: Ticket subject on portal now displays subject length limit.
Added: Ticket visible fields setting now includes standard data fields.
Added: UI indicator that there is at least one unread agent-to-agent chat message.
Added: Warning when changing the type of a custom field.
Added: When clicking on a non-registered email address from tickets, have the ability to create a new user from the user detail page directly.
Added: When marking a community thread as sticky, a duration can now be specified.
Added: When viewing a user, the completed forms associated with that user are now available.
Added: When viewing an organization, the completed forms associated with that organization are now available.
Changed: "Change Password" page styling now matches the "Registration" page styling.
Changed: Admin accounts are now able to see all tickets.
Changed: Agent signature now used when forwarding a ticket message.
Changed: Agents now stay in the same section when refreshing the page instead of going back to Tickets.
Changed: Assigned agent is displayed in the details for any Active Global chats.
Changed: Community profile activity now shows all threads that the user has participated in or subscribed to.
Changed: Dragging-and-dropping files into the ticket compose window will now add the file as a ticket attachment rather than inserting an in-line link.
Changed: Email Chat Transcript option is hidden if the associated brand has SMTP settings set to "None" and department is set to use brand settings.
Changed: Employees are no longer able to make tickets or call logs for brands they are not a part of.
Changed: External provider info moved above the scrollable area in chats.
Changed: Froala editor is now in place, replacing older CKEditor.
Changed: ntext fields are now nvarchar(max) for SQL Server installs.
Changed: Portal signatures no longer have a character limit.
Changed: Prevent Base64 encoded images from being included in Community posts.
Changed: Reply editor is now hidden from banned users.
Changed: Survey rating question use drop-down instead of radio buttons.
Changed: Tasks no longer have a history, and the header now includes "Last Modified".
Changed: The default ValidDocumentExtensions setting has been simplified to only include .*
Changed: The delete brand modal only shows items that the brand currently has.
Changed: The department setting for "Allow all agents to see contents" has been replaced by the settings "Allow advanced search for all agents to return contents of this department" and "Allow all managers to see the contents of this department".
Changed: Upgraded to .NET 4.7.2.
Changed: Upgraded to jQuery 3.1.
Changed: View News role permission was replaced with a Brand setting.
Changed: When a user's Avatar is denied a message shows that it was denied.
Changed: When configuring manual chat events, the Idle Minutes condition is no longer required.
Changed: When forwarding a ticket, HTML is used instead of the plain text, if it is available.
Changed: When triggering a manual event, the modal for selecting the event and the modal for verifying the actions related to the event have been merged.
Changed: When using one of the AddMessageToTicket API methods, if the to address is not provided and the ticket is from the customer, name of the department that the ticket is assigned to is used.
Removed: Canned Reply history tab.
Removed: KB article history tab.
Removed: Management interface "Comments" from KB.
Removed: News Item history tab.
Removed: Tabs that only contain non-editable data have been removed when editing a user or organization.
Removed: The "Department Selection Message" brand settings for live chats and tickets.
Removed: Unused language strings.
Fixed: AdBlock and AdBlock Plus may hide the News icon in the portal header.
Fixed: Adding groups to an employee triggers a SQL error and an oops page.
Fixed: After replying to a question thread and editing the answer, the tab title is no longer properly HTML encoded.
Fixed: Can't edit a POP account that is associated with a deleted department, preventing the POP account from being assigned to another department.
Fixed: Chat survey score stars are not being properly filled.
Fixed: Deleted departments/pop accounts are still being processed for new emails.
Fixed: Deleting threads as part of deleting a community category can break if there are attachments.
Fixed: Draft save toast notification no longer shows multiple times.
Fixed: Follow-up modal not presented properly for a ticket opened from a "Related Items" tab.
Fixed: For tickets, Add > New Call Log is not showing the Related Item record while creating the call log.
Fixed: Get from Queue action is available when looking at advanced search results.
Fixed: If a userID is not specified when using the API to add a ticket message, the message is created as if it is from the account used to authenticate the API.
Fixed: If stored files need to be archived, and the zip file already exists, the files are deleted without adding them to the zip archive.
Fixed: Issues with unneeded redirects for KB articles based on language.
Fixed: Manual events don't refresh the History tab for Live Chats.
Fixed: Moderation reason sometimes showing in the wrong language.
Fixed: Quoted text not correctly formatted.
Fixed: Safari and Chrome for Mac not rendering background color properly for the Approve/Deny buttons on the Avatar Approval page.
Fixed: Saving call log without agent triggers endless spinner.
Fixed: Thread modals can put some web crawlers into tracing loops.
Fixed: Threads list doesn't use the full space on mobile.
Fixed: Ticket replies sometimes take 15 seconds or more to send.
Fixed: Ticket subjects aren't cleaned the same in ticket view and user detail grid.
Fixed: Ticket view doesn't update when group is deleted.
Fixed: Unsupported file types can no longer be sent in a chat.
Fixed: User dashboard sorting by username instead of displayname.
Fixed: User experience was greatly improved when using "Select All" in an area with a large number of items (such as completed chats in production).
Fixed: Username/email address fields in portal profile are too narrow.
Fixed: Using Back to Community Threads doesn't update the thread status.
Fixed: Using Select All in a content pane when only one item is shown causes an endless spinner.
Fixed: Using Take on an advanced search result item collapses the menu bar.
Fixed: When a chat is transferred from an agent, and later back to that agent, the chat does not pop up again.
Fixed: When deleting an attachment from a ticket reply, the entire window is refreshed.
Fixed: When multiple items are selected, cancelling the delete confirmation deselects the items.
Fixed: When opening a page in management interface, all buttons flash before hidden.
Efficiency: Perform batch deletions using a background thread to prevent locking the interface.
13.1.6884 (Nov 7, 2018)
Fixed: Auto responders break when trying to replace translatable strings.
14.1.6885 (Nov 7, 2018)
Changed: Hidden grids on the employee edit and preview pages no longer load, speeding up page loads.
Fixed: After registering a new account, the page is automatically redirected, preventing the user from seeing the note about account verification.
Fixed: Autoresponders break when trying to replace translatable strings.
Fixed: Bad link URLs in the German translations of hosted messages.
Fixed: Can't embed YouTube videos using privacy-enhanced mode.
Fixed: Double clicking an item in the Surveys content pane can cause unrelated questions to be displayed.
Fixed: GetTicketsBySearch API call not returning queued tickets when no agent is specified.
Fixed: Locked out users can't reset password.
Fixed: News and KB navigation buttons are missing from a fresh install.
Fixed: Recent News is improperly styled on new installs.
Fixed: Single Selection type survey questions must be answered to submit survey, even when they are not marked as required.
Fixed: Ticket Purge can fail and hang the purge thread.
Fixed: Using Insert Form on a new ticket generates a bad link and prevents the ticket window from auto-closing.
Fixed: Variables list incorrectly displaying for the Send Canned Reply event action type.
Fixed: When an incoming email has a from address like "John Doe (john.doe@example.com)" <john.doe@example.com>, the email address is not properly parsed.
Fixed: When using "Forgot Password" on the portal, the message that the request has been sent fades too quickly.
14.1.6813 (Aug 31, 2018)
Fixed: "Clear" button for KB Advanced Search does not work.
Fixed: Community Permissions alert does not match Custom Portal colors.
Fixed: Event actions and Groups do not delete in IE.
Fixed: From the portal ticket submission page, uploading a file that is too large redirects to a 404 error page.
Fixed: Portal color option fields are too narrow on Mac browsers.
Fixed: User or agent avatars uploaded from the management interface don't save.
Fixed: Using the CreateTicketWIthDate API method with sendEmail set to true returns a "Failed to create the ticket" error even though the ticket is created.
Fixed: When a conversation is sent from the My Conversations page to an agent, the message field is not cleared.
Fixed: When merging tickets from the User Details window, the tickets grid is not refreshed.
Fixed: When the navigation tree pane is very narrow (or groups have really long names), there can be issues displaying the counts properly.
Fixed: When there are no threads to show, the Mark All as Read control is still visible.
Fixed: While configuring a new ticket event, actions cannot be deleted.
14.1.6795 (Aug 9, 2018)
Added: Add "Remove Format" button to portal HTML editors.
Added: When navigating from the "Create Thread" page before the thread is posted, warn the user they are about to lose data.
Changed: Cookie and Privacy policy settings have been moved to a new tab.
Changed: For tickets in the content pane, the ticket subject now displays as the first line/header instead of the user name and email.
Changed: If a user doesn't have permission to include links in their conversations, an error message is displayed.
Changed: Modify then Send Message modal behavior and add a more descriptive toast notification for when a user tries to message another user who has blocked them.
Changed: Recent and Recently Transferred will continue to be enabled when a specific brand is selected.
Changed: Show the max file size error with the file size in KB or MB, as appropriate.
Fixed: Attachments are getting treated as duplicates even if the original attachment no longer exists on disk.
Fixed: Call Logs By Agent view is not actually filtering by agent.
Fixed: Can't remove a translation from a translatable string.
Fixed: Clicking Cancel on the Start Trial modal in the Licensing area makes the menu bar briefly disappear.
Fixed: Custom fields are not properly limiting the length of entered text values.
Fixed: Delete option in the KB content pane's context menu doesn't work.
Fixed: Moderation reason showing up in Russian.
Fixed: Recipient email address is not always included in the Ticket History for outbound messages.
Fixed: Saving a custom template fails saying there are multiple of the same field even if there are not.
Fixed: Saving Email or Management Interface settings triggers endless spinner.
Fixed: Status icons for chats in the User Details view are missing.
Fixed: User details windows always open in the same window.
Fixed: When configuring a Custom Template, the same Custom Field can be added multiple times.
Fixed: When sending a Manual Ticket Event, the Manual Events list includes events that have been disabled.
Fixed: When using Edge, the User edit popup doesn't close the first time the save button is clicked.
Fixed: Who's on filter not editable right after being edited.
Translations: Update German language file to correct "Forward" translation.
13.1.6795 (Aug 9, 2018)
Fixed: Custom fields are not properly limiting the length of entered text values.
Fixed: Custom Translatable Strings not working in custom fields properly.
Fixed: Files with a + in the name don't save or send properly when using "Attach Files" in the reply window.
Fixed: Google reCAPTCHA not working properly.
Fixed: Resent ticket message does not include attachment(s).
Fixed: Sorting Canned Replies by language puts the languages in an unexpected order.
Fixed: Status icons for chats in the User Details view are missing.
Fixed: Ticket API "AddMessageToTicket" not sending email to the provided CC addresses.
Fixed: When a brand is using the default SMTP, the Forgot Password link doesn't show.
Fixed: When viewing a ticket message in the HTML view, links without a target cause subsequent text to be truncated.
14.1.6781 (Jul 26, 2018)
Added: At Settings > Employees, Administrators can now right-click on an employee to access the Delete option.
Added: When an employee successfully changes their password, a toast notification is displayed that their password was successfully changed.
Added: When viewing tickets at the Portal, a "Back to Tickets" link is now available to return you to the previous page.
Changed: At Settings > Who's On, the Save button is hidden when viewing the Website Integration tab.
Changed: At Settings > Who's On, the Website Integration tab is now inactive if Who's On is disabled.
Changed: In the Who's On navigation pane, the context menu was simplified to remove the "Actions" submenu header.
Changed: Moved list of Custom Reports to a drop down to help separate the reports from "Manage Custom Reports" and "Scheduled Email Reports".
Changed: The contrast checker will now verify that the new color is a better contrast before applying it.
Fixed: Adding a new or editing an existing knowledge base article caused an Oops! page when viewing the article at the Portal and Management Interface due to the KB Cache removing articles instead of clearing cache.
Fixed: Firing a manual task event requires a refresh of the preview pane before updating the task's History tab.
Fixed: In Dark theme, the copyright notice on the About SmarterTrack modal is difficult to read.
Fixed: In the Knowledge Base content pane, the order of the KB's private/public and reviewed/needs review statuses could vary.
Fixed: Logos with a transparent background do not display properly on the Portal.
Fixed: No error message shows when trying to save multiple of the same custom field on a Template.
Fixed: Saving an edited task causes infinite spinner.
Fixed: Saving Who's On settings causes an infinite spinner.
Fixed: The 'Drop down list' and 'Drop down list with textbox' custom field types were not properly rendering translatable strings.
Fixed: Ticket API "AddMessageToTicket" is not sending email to the inputted CC address.
Fixed: When using the Show HTML option on a ticket, link without a set target cause the following text to be truncated.
Fixed: When viewing a knowledge base article in the management interface, the count on the Translation tab is only displayed when editing the article.
14.1.6773 (Jul 19, 2018)
Added: Ability to add Members to an Organization when creating the Organization.
Added: Ability to create a Form field for a website URL.
Added: Blacklist setting for free email domains so they cannot be used for Organization Members added using the Domain Member type. (E.g., gmail.com, yahoo.com, etc.)
Added: Confirmation modal to Reset Statistics button.
Added: New option for Organization Members to allow specific Member types to view all Organization tickets in the portal.
Added: Organization Members can be created based on phone number.
Added: Show which Members have permission to view Organization tickets in the portal.
Added: Start Time to the displayed details in the Merge Tickets modal.
Added: Text areas with size limits now have a character counter.
Added: Ticket Events can now have a Send Form action.
Added: When viewing an individual ticket on the portal, the status of the ticket is shown.
Changed: Adding an internal attachment to ticket or deleting an attachment from a ticket will now trigger the ticket content pane to update and either display or remove the attachment icon.
Changed: Adjusted behavior for report abuse/moderate abuse involving agents.
Changed: Adjusted color of icons in the ticket content pane to be more consistent.
Changed: Creating a New Task opens in a new window instead of a modal.
Changed: Dates and times for Agent chats will always show the date and time.
Changed: If a ticket is reopened when assigned to a deleted agent - or an agent who no longer has access to the group the ticket is in - the ticket is transferred to the queue.
Changed: If the customer for a ticket submitted through the portal is not a user, the display name that was submitted is now shown in the ticket details.
Changed: In the Events grid, the Status column has been replaced with the Enabled column and a checkmark is displayed when an Event is enabled.
Changed: Language strings for the management password reset page updated.
Changed: Limit viewing of tickets on the portal to Members of an Organization with specific usernames, or email address and/or domain members who have the verified email Role.
Changed: Replaced check-boxes to either be empty or show a check-mark in some grids.
Changed: Restyle the Notification Profile modal.
Changed: The Members grid for an Organization now lists "Username" instead of "User" in the type column.
Changed: The My Conversation send button now uses a drop-down to contain the send, report and block options.
Changed: When a Ticket without a customer is viewed in the management interface, it will try to find a matching verified user account based on the first listed email address.
Changed: When deleting an employee, only ask about reassigning items that the employee had.
Changed: When getting KB articles or news items for a portal user, include any generic language articles for users who have a specific region selected. Example Generic English ("en") included for specific English-US ("en-us").
Removed: "Verified" from the Registered users view content pane.
Fixed: Attempting to delete the default brand triggers an endless spinner.
Fixed: Auto Close and Auto Delete are ignore tickets in deleted departments.
Fixed: Chat system messages are inserting language strings based on sending user's language preference.
Fixed: Draft saves no longer show a confirmation when it is successful.
Fixed: Google recaptcha not working properly.
Fixed: Header elements can overlap when using a narrow window.
Fixed: HyperGrids in modals have inconsistent background color.
Fixed: If a cache throws an exception while initializing, the IIS app pool must be reset to allow the cache to try initializing again.
Fixed: If the Organization at the bottom of the list is deleted, the preview pane is not refreshed.
Fixed: If the selected brand is changed while looking at the Ticket Queue, the content pane and preview pane are not properly refreshed.
Fixed: If uploading an invalid file type for a user's avatar, an endless spinner is triggered.
Fixed: In Group settings, removing a user from a group causes an endless spinner.
Fixed: Insert canned reply search is not returning results as expected.
Fixed: KB article doesn't properly validate the length of the Summary when saving.
Fixed: KnowledgeBase link in a Community thread can lead to a broken KB article causing an error on the page to show where the link should be.
Fixed: Management forgot password page shows the Old Password label.
Fixed: Manager/Admin chat UI inconsistent when opening a chat from a link.
Fixed: Reopening a ticket assigned to a deleted group or department can cause tickets to not show in the content pane.
Fixed: Resent ticket message not including attachments.
Fixed: Saving a long summary under the character limit for a news item can cause unexpected results.
Fixed: Saving a signature with a brand selected causes an oops page.
Fixed: Saving Live Chat settings causes endless spinner.
Fixed: Some agents unable to view completed forms.
Fixed: Sorting Canned Replies by language sorts the languages in an unexpected order.
Fixed: Text on "Ban User" confirmation is incorrect font size.
Fixed: The Send Message and Report Abuse button does not immediately show the login modal for Portal visitors who are not logged in.
Fixed: Ticket counts are out of sync with visible tickets for Admin accounts that are not members of all groups.
Fixed: Transferring completed live chat doesn't update the content pane.
Fixed: When a brand is using the default SMTP, the Forgot Password link does not show on the portal.
Fixed: When a completed live chat is assigned to a deleted agent, the agents name is not displayed in the content pane.
Fixed: When a completed live chat is assigned to the queue, it doesn't show "Queue" in the panel grid for the global view.
Fixed: When a user's activity is hidden due to pending moderation, the "No items to show" text is missing.
Fixed: When deleting an agent, pinned tickets and tickets with drafts are not transferring to the target agent.
Fixed: When returning from selecting a form field type in the Add Field modal, the Field Type drop-down loses focus.
Fixed: When switching from Gravatar to an uploaded avatar, the new image must be uploaded twice.
Fixed: When the ticket content pane is refreshed, the selected ticket may change.
Fixed: When tickets are filtered by brand, the count for the Queue is incorrect.
Fixed: When trying to delete a ticket template that is associated with a department, the delete fails without showing a failure notification with the reason why.
Fixed: When unpinning a ticket, the menu item stays checked.
Fixed: When using Firefox, tickets that are changed to active while viewing the Active list do not always load correctly.
Fixed: When viewing a reported profile the styling of the Reported tag is incorrect for users without moderation controls.
14.0.6752 (Jun 28, 2018)
Changed: Reorder context menus so that Delete is not the first item.
Fixed: Files with a + in the name don't save or send properly when using "Attach Files" in the reply window.
Fixed: KB article translations cannot be unlinked.
Fixed: Modifying a user's role does not update the preview pane.
Fixed: Modifying the start date/time on Call Logs, Tasks, etc. changes the end date/time, even if it is later then the new start date/time.
Fixed: Not all user caches are properly updated when a new user is created, preventing the user/agent from logging in.
Fixed: Performing a search on the Tickets > Organizations tab at the Portal switches the view to and returns results for the My Tickets tab.
Fixed: Reporting for "Replies Inserted into Tickets" was not preserved for Canned Replies reports.
Fixed: Transferring a chat without a comment creates an empty transfer comment.
Fixed: Using the Resend option on a ticket duplicates the ticket number in the email subject.
14.0.6746 (Jun 22, 2018)
Changed: Counters in the Alerts menu should use Content Background Color for the text and Text Color for the background.
Changed: When editing an existing organization, adding/deleting a comment happens immediately instead of waiting for the organization to save.
Fixed: Can't send conversation messages from a user's Community profile page when using MySQL.
Fixed: Changing a user's username doesn't properly update the UserIdsByNameCache.
Fixed: Cookie disclaimer not replacing translatable strings when used.
Fixed: DropDown with Text custom fields are missing the DropDown control.
Fixed: If the IP blacklist on the security page has never been set, it will display "System.Collections.Generic.HashSet`1[System.String]".
Fixed: In Dark Theme, text from Insert Code Snippet button is incorrectly styled when inserting from Canned Reply.
Fixed: Portal color settings not correctly mapped when upgrading to version 14.
Fixed: Portal Signature and Privacy/Cookie Notification textboxes in the management interface are defaulting to <p> tags instead of <div> tags.
Fixed: Some divider lines on the Community Profile page don't use the Brand's Secondary Color setting.
Fixed: Some new installs error while trying to build the UpgradeTasks list.
Fixed: Text from Insert Code Snippet button gets inserted without line breaks in chats and ticket replies.
Fixed: Translatable strings aren't inserting into the Cookie Policy field.
Fixed: Trying to delete a brand can trigger an endless spinner.
Fixed: Upgrading to SmarterTrack 14 with MySQL 5.5 causes errors.
Fixed: Validation message for the CAPTCHA when creating a new Community thread is incorrect.
Fixed: When composing a ticket reply while using dark theme, the custom fields tags have insufficient contrast.
Fixed: When determining if a user is a member of an Organization that allows members to view all tickets, checking for membership by email is case sensitive.
Fixed: When editing a form, closing the "Add Field" modal with the X breaks the "Add Field" button.
Fixed: When updating your avatar from the portal interface, if the only options are "Select your own" and "None", the "None" option doesn't work.
Fixed: When using Edge, tabs are not fully rendering for Brands, Groups, and when replying to a ticket.
Fixed: When viewing a task's History tab, Manual Task Event is showing the unfriendly language string name.
Efficiency: Removed a small browser memory leak on the management interface.
13.1.6746 (Jun 22, 2018)
Fixed: Advanced Search from a user's Community Profile doesn't work.
Fixed: Can't send conversation messages from a user's Community profile page when using MySQL.
Fixed: Changing a ticket's subject does not flag the ticket to be re-indexed.
Fixed: Changing a user's username doesn't properly update the UserIdsByNameCache.
Fixed: Dropdown List with Text custom fields are missing the DropDown control.
Fixed: If the IP blacklist on the security page has never been set, it will display "System.Collections.Generic.HashSet`1[System.String]".
Fixed: In Dark Theme, text from Insert Code Snippet button is incorrectly styled when inserting from Canned Reply.
Fixed: In MS Edge, sending a ticket reply clears the page and shows a single hashtag (#) instead of closing the reply window.
Fixed: Manual events may not be available for tickets, chats, tasks, KBs and call logs.
Fixed: Moderation page shows different verbiage for reported reason than was submitted.
Fixed: Preview Panes don't automatically refresh in Firefox.
Fixed: Some ticket events are not evaluating all of the appropriate custom field conditions.
Fixed: Text from Insert Code Snippet button gets inserted without line breaks in chats and ticket replies.
Fixed: The moderation page should always show the moderation reason, regardless of type.
Fixed: When abuse has been reported on a portal conversation, the Reported > Approve option does not seem to work.
Fixed: When updating your avatar from the portal interface, if the only options are "Select your own" and "None", the "None" option doesn't work.
Fixed: When viewing a community thread, the block tags are not lined up with the preceding text.
Fixed: When viewing a hidden community thread, the Hidden tag in the header is a different size than neighboring tabs.
Fixed: When viewing a task's History tab, Manual Task Event is showing the unfriendly language string name.
14.0.6743 (Jun 16, 2018)
Key Features
Customizable Forms can be created for use in chats and tickets.
Organizations can now be configured to allow members to see all tickets associated with the organization at the Portal.
Release Notes
IMPORTANT: Additional Portal color options are available. After upgrading, take time to customize the Portal colors to fit your brand.
IMPORTANT: Due to the significant changes in SmarterTrack 14.x, you cannot downgrade or restore your installation to previous versions.
IMPORTANT: Removed File Manager from Knowledge Base and News Items. Files that were previously inserted in articles or news items have been converted to attachments on that item. Files that are stored in File Manager but not attached to any item will be deleted. Prior to upgrading, preserve any files you wish to save by accessing {SmarterTrack}\MRS\App_Data\UserResources.
Added: A new look to the privacy, cookie and terms of service disclaimer. The previous disclaimer found in the brand's Portal footer, "By using this site, you are accepting cookies to store user state and login information", will no longer be displayed. Instead, Administrators can now add their own text and customize the color of the privacy, cookie and terms, which will appear in a small box on the Portal.
Added: Ability to specify a Privacy Policy URL for when a user submits a ticket at the Portal or initiates a chat.
Added: An attachment indicator is included in the content pane of the Tickets section and ticket grids.
Added: Enhanced Organizations with new fields and functionality, including additional profile details and the ability to add internal comments.
Added: For all save processes, a spinner is displayed if the process is slow.
Added: New API call for EditTicketNoteHTML, which allows administrators to edit a ticket's comment in HTML rather than plain text.
Added: New color options for customizing the look of a brand's Portal.
Added: New event types for triggering actions when a form is sent or completed in a ticket or live chat.
Added: Portal conversations are now contained in a My Conversations page.
Changed: All user profile settings available in the management interface at Users, Employees and My Preferences are now available in the portal at My Settings.
Changed: An agent's portal signature is now HTML editable from the management interface.
Changed: Departments are sorted alphabetically in the Call Logs navigation pane.
Changed: For related items, changed "View" to "Open".
Changed: Knowledge Base articles and News Items now handle attachments like Live Chat and Tickets, where the file is attached to the specific article or news item, and deleting the article or news item will delete the associated attachments.
Changed: Made styling for search fields consistent on the portal.
Changed: Minor adjustments to management interface styling.
Changed: Modified Insert Canned Reply to be more mobile friendly.
Changed: Modified styling of offered surveys.
Changed: Moved the default SMTP account from the Settings.xml file and stored it in the database.
Changed: On the Live Chat advanced search page, replaced the "Inactive" status option with "Completed".
Changed: Standardized styling for full-width warnings.
Changed: Streamlined menu structures by removing unneeded menu levels.
Changed: The reset button (X) on the quick search bar is only shown when the quick search bar contains a search value.
Changed: Triggering Manual Events uses a modal instead of dynamically generated menu items.
Changed: Updated the preview pane at Survey settings to display what the survey will look like for the recipient.
Changed: Upgraded MySQL databases to use UTF8MB4 encoding instead of UTF8 for better extended character support.
Changed: User profile pages on the Portal have been redesigned.
Changed: When a user edits a portal signature from the portal, the Source button is no longer available.
Changed: When adding Internal Attachments at Tickets and Call Logs, the file browser is opened directly instead of using an intermediate modal.
Changed: When using Send File in live chats, the file browser directly is opened directly instead of using an intermediate modal.
Changed: When viewing a user profile on the Portal, the list of threads in which the user has participated uses paging instead of scrolling.
Removed: Overview section from portal user profiles.
Removed: Refresh button from content panes.
Removed: User and administrator settings to disable messaging in the Community. Community messaging will be available for any user who has permission to view threads.
Fixed: A company name can now be specified in the account settings for Users and Employees.
Fixed: Adding a comment to a user does not update the badge count.
Fixed: An agent's Advanced Search option on a user's portal profile doesn't work.
Fixed: Changing a ticket's subject does not flag the ticket to be re-indexed.
Fixed: Community thread badges and buttons do not line up correctly.
Fixed: Community thread control buttons are not consistently sized.
Fixed: Dropdown lists on iPhone trigger the auto-zoom behavior.
Fixed: Fields marked as invalid are not legible in Dark Theme.
Fixed: If the delete button is clicked for Knowledge Base articles, Organizations, or Users when there are no items displayed, the delete confirmation modal is displayed.
Fixed: If the New Canned Reply button is clicked while a new KB Article is being created, the new Canned Reply window will load in the new KB Article window.
Fixed: In dark theme, modal headers blend into the primary background.
Fixed: In grids where the items can be reordered, the move arrows don't adjust color for dark theme.
Fixed: In IE11, submenu indicator arrows are displayed incorrectly.
Fixed: In MS Edge, sending a ticket reply clears the page and shows a single hashtag (#) instead of closing the reply window.
Fixed: In Safari, the thread status tag is a different height than the adjacent controls.
Fixed: In some scenarios, submenu indicator arrows will appear on the right, but the submenu will open on the left.
Fixed: Inline ticket attachments are not being properly linked when viewing sent messages.
Fixed: Insert Canned Reply includes a stray backslash while previewing.
Fixed: Insert Canned Reply modal doesn't update after a Canned Reply is edited.
Fixed: Inserting a canned reply sometimes only inserts the first paragraph in chats.
Fixed: Missing delete confirmation dialogs for Brand Custom Links, Department Holidays, Custom Fields, Custom Field Templates, Custom Field Time Log Categories, Supported Languages, and Translatable Strings.
Fixed: Modals are styled and sized inconsistently.
Fixed: Multi-line portal signatures display with extra spacing between lines in the community.
Fixed: Narrow mobile screens force a horizontal scrollbar when viewing a survey with a Rating question.
Fixed: Navigation Tree Add, Edit, and Delete menu options (for folders in KB and Canned Replies) don't work on some mobile devices.
Fixed: Once the submenu arrow indicators move to the left of a menu, they won't revert to the right if the window is resized.
Fixed: Preview panes don't automatically refresh in Firefox.
Fixed: Rating numbers not lining up with the radio buttons on the survey offer.
Fixed: Some HTML editors are not using the Brand's Default Font.
Fixed: Some non-ASCII characters are not properly converted to ASCII when creating a link for generated content, such as for KB articles or news.
Fixed: Some ticket events are not evaluating all of the event conditions.
Fixed: Sorting tickets by subject is not working properly.
Fixed: Styling of read-only fields is unclear on mobile.
Fixed: Surveys aren't showing the thank you message when completed by a user.
Fixed: The auto-generated comment indicating that a ticket was created from a Community thread has extra spaces between the quotes and the beginning and end of the thread title.
Fixed: The brand selector is visible while creating a new ticket when there is only one brand.
Fixed: The external provider details are poorly styled in Dark Theme.
Fixed: The Max Tickets field in an employee's settings is requiring a value when the setting is not enabled.
Fixed: The moderation page doesn't show the reason for reported users.
Fixed: The moderation page shows incorrect reason for reported conversations.
Fixed: The tickets tab of User Details is not loading.
Fixed: The User Details page occasionally errors and triggers an Oops page.
Fixed: The UserCache and UsersInRolesCache are only cleaned up as part of an IIS App Pool reset, resulting in a potential memory leak on the server.
Fixed: Transfer modals formatting is not consistent in all areas.
Fixed: UI not updated after selecting a moderation option for a private conversation.
Fixed: User comments are sorted oldest to newest, while other comment types are sorted newest to oldest.
Fixed: Validation is not displaying properly when completing a survey.
Fixed: When a ticket message is resent, the From and Reply To addresses in the email header are not set properly.
Fixed: When double clicking an item in the Surveys content pane, the survey is popped out in preview mode instead of edit mode.
Fixed: When editing a group, the agents tab appears to change position relative to the other tabs.
Fixed: When editing a survey, validation feedback doesn't display correctly.
Fixed: When saving a survey without Survey Link Text, the survey saves successfully and no validation is displayed that the Link Text is required.
Fixed: When using IE or Edge to add a new user, the new user window is not closed, and the content pane is not auto-updated.
13.1.6718 (May 29, 2018)
Changed: If SMTP settings are not set up and there is no external provider, "Forgot Password" link should be hidden on portal and login page.
Fixed: AddNote APIs for TIckets and Chats don't allow creating Sticky Notes.
Fixed: AddTicketNoteHtml API doesn't properly store received HTML.
Fixed: Admins can't always see all agents in the Global Tickets nav tree.
Fixed: Agents can delete completed chats.
Fixed: Attempting to save an Employee with invalid entries messes up the UI.
Fixed: Can't update Azure Translate API without an IIS app pool reset.
Fixed: Cannot successfully configure SmarterTrack to use a database over a specific port.
Fixed: Custom chat icons are not properly sized when embedded.
Fixed: Deleting an Employee doesn't refresh the content pane.
Fixed: Deleting items doesn't always check properly if any items are selected.
Fixed: Editing a survey can cause questions and predefined answers to duplicate.
Fixed: Embedded videos from Vimeo are blocked.
Fixed: Events with custom field-based conditions may fire incorrectly.
Fixed: Forwarding a ticket message doesn't refresh the UI.
Fixed: GetTaskByID API returns "Nullable object must have a value" error.
Fixed: Hitting enter in the search field doesn't trigger a search in Firefox.
Fixed: If the brand setting "Enable Gravatar support for automatic avatars" is disabled, avatars cannot be changed.
Fixed: IM/Chat Room unread message counts in the content pane are inaccurate.
Fixed: Inline images don't always appear properly when viewing the HTML of a message.
Fixed: Reply button not styled correctly in Safari.
Fixed: Some background processes are not running at the proper intervals.
Fixed: Task API reference not showing the right variable name.
Fixed: The email address field for a live chat Email Transcript accepts any entry with a period and an "@" instead of properly validating the format.
Fixed: Ticket attachment is not properly tracked if a duplicate is detected on the ticket with a different original file name.
Fixed: Ticket attachments can be downloaded without being signed in.
Fixed: View state validation issues sometimes cause the Agent Status modal to become unresponsive.
Fixed: When a department has the "Allow all agents to see the contents of this department" setting enabled, the queue count and list of tickets do not match for some Agents.
Fixed: When an IIS reset occurs during a live chat, the customer's display name is lost and their new messages are styled like Agent messages.
12.6.6723 (May 29, 2018)
Changed: If SMTP settings are not set up and there is no external provider, "Forgot Password" link should be hidden on portal and login page.
Fixed: AddTicketNoteHtml API doesn't properly store received HTML.
Fixed: GetTaskByID API returns "Nullable object must have a value" error.
Fixed: Task API reference not showing the right variable name.
Fixed: The email address field for a live chat Email Transcript accepts any entry with a period and an "@" instead of properly validating the format.
Fixed: Ticket attachments can be downloaded without being signed in.
13.1.6670 (Apr 6, 2018)
Changed: In dark theme, border on agent text entry field should match other text fields.
Fixed: After a postback on the ticket page while using dark theme, some text might not be legible.
Fixed: Can't delete an event from My Events.
Fixed: Can't view related Task items on live chats.
Fixed: Chat text box not always clearing after send chat in IMs and Chat Rooms.
Fixed: Deleting events doesn't work in IE11.
Fixed: Get Older Messages button for IMs and Chat Rooms is not working.
Fixed: Grouping a report by Customer returns no results.
Fixed: Inserting a canned reply into an empty ticket signature causes the message to be sent with no text.
Fixed: KB and Canned Reply folder delete confirmation message is missing a question mark.
Fixed: Modals in Settings > Language and Locale are not properly sized.
Fixed: Navigation pane menu missing on smaller screens in Edge browser.
Fixed: New IM and Chat Room messages are not including timestamp.
Fixed: Resend modal for ticket messages has an extra scroll bar.
Fixed: Script files not loading in the correct order on IE11.
Fixed: Special characters are not displaying correctly when previewing KB articles.
Fixed: The "No Items" icon in completed chats view is using the old tickets icon.
Fixed: The buttons on the "You are the only agent ..." alert aren't working in IE11.
Fixed: The main KB page is missing the tab/window title.
Fixed: Ticket grid not populating correctly when navigating from another section.
Fixed: Upload in File Manager not working.
Fixed: Using the User Display Name condition in ticket events causes the event to not work for tickets created from the management interface or emails.
Fixed: When the Attach Files button is collapsed into the "..." menu while doing a ticket reply, Attach Files doesn't work.
Fixed: When transferring a chat, choosing "Select a group" does not trigger an error and causes the chat to be transferred to !Internal / !Internal.
Fixed: When viewing a message in HTML, resizing the window hides the scrollbars.
13.1.6648 (Mar 16, 2018)
Key Features
A Google Maps API key is now required in order to use map functionality.
Release Notes
Added: A collapsed area will auto expand if a user clicks in a text box or on a label that's visible within that collapsed area.
Changed: MySQL databases no longer need to be manually created prior to initial SmarterTrack setup.
Changed: The default language for the group is now selected by default when creating new users and employees on the management side.
Changed: Users with moderator permissions can now see moderated/reported threads when looking at a user's profile that has a post in the moderation queue.
Fixed: "Instructions for obtaining an API Key" link goes to the incorrect page on Google's website.
Fixed: Browser not smoothly transitioning content pane back from full-width mode when whole window is resized.
Fixed: Chat duration is incorrectly recalculated if connection to the server is lost after the chat ends.
Fixed: Clicking a linked ticket number in a chat message opens the ticket in the chat window.
Fixed: Creating or deleting a survey does not refresh the content pane.
Fixed: Event emails not being created correctly when a hyperlink is immediately before a line break.
Fixed: Extensions not filtering properly when adding attachments to a ticket message.
Fixed: IE11 not properly sizing Comment modal when window is narrower than the phone cutoff.
Fixed: In some cases, attachments are getting linked to ticket message from the management interface but not outgoing email.
Fixed: No confirmation is displayed when trying to delete an Organization, and the content pane does not refresh.
Fixed: One incorrectly formatted date in an RSS feed will cause additional dates to be set to 1-1-1.
Fixed: Organizations with special characters in their name are not displaying correctly in Organizations list.
Fixed: Show HTML does not have a scrollbar on Mac.
Fixed: Surveys not encoding special characters correctly.
Fixed: Using Embedded chat on a site with "LyteBox" could cause an error.
Fixed: When an employee selects a preferred language, it has no impact on the UI culture.
Fixed: When deleting a grid item using the context menu, the confirmation doesn't close.
Fixed: When editing a custom field definition, the Visibility drop down is not being correctly set.
Fixed: When editing an event, a new action will disappear if a previously existing action is deleted.
12.6.6648 (Mar 16, 2018)
Key Features
A Google Maps API key is now required in order to use map functionality.
Release Notes
Changed: Added schema-less path for generated scripts.
Fixed: "Instructions for obtaining an API Key" link goes to the incorrect page on Google's website.
Fixed: An issue regarding the viewing of tickets in the portal with a verified email address when the letter casing doesn't match.
Fixed: Embedded chat causing error on event.data.split.
Fixed: In some cases, attachments are getting linked to ticket message from the management interface but not outgoing email.
Fixed: Issue that could cause the attachment link in live chat to show a missing file message when the file actually exists.
Fixed: Show HTML does not have a scrollbar on Mac.
Fixed: SMTP could possibly break if app pool is stopped while processing spool.
Fixed: Some foreign languages can cause end date in range selections to be blank.
Fixed: Some languages do not work correctly with the date picker control.
Fixed: When an event sends a reply to a ticket, the signature for plain text is not always in plain text.
13.1.6614 (Feb 9, 2018)
Changed: Added schemaless path for generated scripts.
Changed: Improved content pane layout when in mobile view.
Changed: Made all collapsed areas automatically expand when window exceeds mobile cutoff size.
Changed: Moved the Licensing settings from the Configuration section of the navigation pane to the Manage section.
Changed: Remove need for horizontal scroll bar on the Custom Fields settings page when in mobile view.
Changed: Updated the "Category" sort option in KB and Canned Replies to "Folder".
Changed: When creating a ticket on the portal, using the back button will skip Department selection if there is only one department to choose.
Fixed: Chat showing error page when UserID is null.
Fixed: Clean up the text area code so that it is 14px off of mobile and 16px when mobile, even for smaller width windows and modals.
Fixed: Expand arrows in the navigation tree are not lining up properly in the navigation tree.
Fixed: In the Reminders window, there is an extra divider line when there are no reminders to show.
Fixed: Mobile browsers not properly displaying pages within visible area.
Fixed: New Brand modal needs to be resized.
Fixed: New chat sound alert not always playing on Windows.
Fixed: Portal Tickets section not showing tickets made by email for some user emails (impacting some MySQL installs).
Fixed: Right corners on Alerts button on the portal are not rounded.
Fixed: The management login screen is improperly formatted in IE11.
Fixed: Ticket attachments are not working correctly in IE11.
Fixed: Unable to modify tickets properly in IE11.
Fixed: When an event sends a reply to a ticket, the signature for plain text is not always in plain text.
Fixed: When initially loading or refreshing the management interface, the navigation tree does not properly indicate the selected item.
Fixed: When linked from the home screen on iOS, the management interface is displayed in fullscreen mode, blocking some navigation capabilities.
Security: Prevent web-bots from crawling portal side client chat forms.
Translations: Update Czech language file.
13.1.6600 (Jan 26, 2018)
Added: "Include sub-folders" option for Knowledge Base and Canned Replies when using advanced search.
Added: A right border to the New menu button in the top navigation bar.
Added: Ability to search deleted Knowledge Base articles from advanced search.
Added: Navigation tree and content pane are now able to be resized.
Added: Tasks now include priority flags in the grid.
Added: Tooltips for the top navigation menu in the management interface.
Added: Users are now able to edit the Email Settings on their Portal accounts to opt-in or opt-out of receiving email surveys.
Changed: Built in reports which do not include charts no longer show the Chart dropdown.
Changed: Button for collapsing/expanding the nav-tree always has the same base color as the nav-tree panel.
Changed: File upload control now protects against invalid characters in file name.
Changed: For dark theme, counters associated with tabs now match styling used for counters on the navigation tree.
Changed: Mobile experience for Management Interface improved.
Changed: Quick search place holder text now says "Search". (In place of "Search...")
Changed: Reduced size of Reminder and Dashboard icons in top navigation bar.
Changed: Removed dark separator bar in dark theme below the button bars.
Changed: Selected item in dark theme now has white text in the nav tree.
Changed: Task icon now matches other icons better.
Changed: Timelog related API returns now include an IsDeleted flag for any returned timelogs. Affects GetChatTimeLog, GetChatTimeLogs, GetTicketTimeLog, and GetTicketTimeLogs.
Changed: Top navigation icons now show and hide automatically, depending on the available space.
Changed: Unselected icons in the top nav bar are now always white.
Removed: Basic search is no longer available on the Recent and Recently Transferred ticket views.
Removed: Bottom preview pane as an option.
Removed: Edit button above the Users content pane.
Fixed: "Connection has been lost" message still displays on a completed chat when there is an interruption to the connection to SmarterTrack.
Fixed: Adding a comment not triggering ticket update.
Fixed: Adding an inline image to a ticket is not considered as new content causing Save Draft to error.
Fixed: Adjusted border radius for avatar image in top nav bar.
Fixed: Attachments may be included in the Download All ZIP file multiple times if they were forwarded or resent on the ticket.
Fixed: Auto-set group not working in Call Logs the same way it works for Tickets.
Fixed: Autosave causes the reply panel to refresh, putting the cursor at the beginning of the message and sometimes causing content to be lost.
Fixed: Border around the status indicator over the top navigation bar's avatar image doesn't change with the theme.
Fixed: Context menu should not include Undelete.
Fixed: Creating a new ticket in a brand other than default when All Brands is selected does not auto-fill the Group.
Fixed: Deleting an event from My Events doesn't require confirmation.
Fixed: Deleting an inactive live chat breaks and causes a 500 error.
Fixed: Email/SMS notifications not getting sent to agents.
Fixed: Embedded live chat can throw an error if the website using the embed script also has an in-site even named "message" that passes non-string data.
Fixed: Ended chats don't automatically update with survey stars when survey is completed.
Fixed: Favicon not updating after being changed.
Fixed: For chats, the translated text when using the dark theme does not have sufficient contrast.
Fixed: General security fixes put in place. (E.g., HTTPS cookies now flagged as secure, implemented referrer policy, etc.)
Fixed: Grid doesn't refresh when news item is saved.
Fixed: Grids do not resize when the user details window is resized.
Fixed: If multiple email addresses are in the header, clicking on an email address will open the User Details window for the first address in the list.
Fixed: Large, empty, gray area on the News navigation page.
Fixed: Links in ticket messages sometimes open in the preview pane instead of opening in a new window.
Fixed: Low Priority text in ticket header should be the same color as the icon in the content pane.
Fixed: On a couple portal pages, some scripts are not being properly loaded.
Fixed: Panel-Grid has a scrollbar at the bottom when content is longer then original width.
Fixed: Portal user menu overflows to the left on mobile screens.
Fixed: Post draft not clearing when post is submitted.
Fixed: Right justify the priority icons in the ticket content pane.
Fixed: Schedule Follow-up modal doesn't fit on-screen for iPhone.
Fixed: Select All action in News Items does nothing.
Fixed: Single pixel showing on left side when nav tree is collapsed.
Fixed: Survey ratings look to have opposite values in dark theme. (I.e., a 5 rating looks like a 0.)
Fixed: Text in yellow banner is off when using the dark theme.
Fixed: The event action variables field is not legible when using the dark theme.
Fixed: The Getting Started page has incorrect image paths in its CSS.
Fixed: The Ticket event log is not updating properly on MySql.
Fixed: Ticket content pane doesn't render special characters, instead showing their HTML equivalent.
Fixed: Ticket forwarding message window pops up in different size than new/reply.
Fixed: Ticket numbers not hyperlinked in live chats.
Fixed: Transfer modals not properly flagging agents as active/inactive.
Fixed: Trying to delete an item when using the file manager in the news interface does not work.
Fixed: User info text is dark in Who's On when using dark theme.
Fixed: Using the View button on Survey Results by Survey gives a 404 error page.
Fixed: When a ticket reply is added from the Portal, the first doubled line break is lost.
Fixed: When chatting with a user who is not signed in, the user cannot open any sent files.
Fixed: When customer sends a message flagged as "This ticket can be closed", a comment is inserted in the customer's language instead of the department's default language.
Fixed: When deleting a comment on a KB article, the comment is not removed until the page is refreshed.
Fixed: When performing a basic search, the preview pane does not get updated.
Fixed: When replying to a ticket from the portal interface, adding an attachment jumps the view to the top of the page.
Fixed: When resending an attachment on a ticket (such as when forwarding), there is no indication that the new message has an attachment.
Fixed: When trying to start a chat in IE11 from an embedded location the chat template is blank.
Fixed: Who's On shows "no one available to chat" message on occasion when inviting a visitor to start a live chat.