Added: A Take option to the ticket list right-click menu when viewing Recent or Recently Transferred view.
Added: Ability to click on a Community user's avatar image to view their profile.
Added: Ticket Number to User Details window.
Changed: A comment will be appended to new tickets when the sender includes POP accounts for multiple departments in the To or CC headers of the email, allowing agents to easily see the other intended recipients of the email.
Changed: When OAuth needs to be reconnected, the POP, SMTP and Error logs are more descriptive and avoid a null reference error.
Fixed: 'Cp1250' is not a supported encoding name.
Fixed: An agent's Max Tickets setting cannot be disabled; it always reverts to the previous entry.
Fixed: Brave browser cuts off the hyperlink window.
Fixed: Scenario in which a department could not be deleted due to mishandling of an event when the department and group containing matching IDs.
Fixed: Scenario in which enabling lock tracing can cause high CPU.
Fixed: When editing a VoIP account, the Group dropdown does not remember the previous selection.
Build 8572 (Jun 22, 2023)
Changed: "Force all traffic over HTTPS" is now "always on" for Hosted SmarterTrack customers.
Changed: Users who don't meet the community minimum allowing them to post links have links disabled in their signatures.
Fixed: Call log, chat, and task transfer modals display an unnecessary scrollbar.
Security: Fixed potential vulnerability. It is recommended to update to this version or higher.
Build 8545 (Jun 6, 2023)
Fixed: Brave browser has scrollbar in New > Comment modal.
Fixed: Going to the thread Moderation queue can result in a site error regardless of browser.
Fixed: In end user live chat "Tab mode", the color of the icon doesn't match the text properly.
Fixed: Issue that could cause ticket replies to fail on send.
Fixed: Knowledge Base showing broken links for URLs that are not broken.
Fixed: Several Portal styling issues.
Fixed: Some tickets don't move to "Active" status when Follow Up comes due.
Fixed: Survey complete event doesn't trigger when a user completes a survey for a chat.
Fixed: The selected ticket in the ticket list can change when the ticket list is updated.
Fixed: Unable to choose assigned agent when creating Task from Ticket/Live Chat/Call Log/etc.
Build 8524 (May 4, 2023)
Added: Active Agents pages can now be filtered by Brand.
Changed: For a new Task, the Owned By field only displays when the Task is started from a ticket or chat.
Changed: Several styling changes across various areas of the Management Interface.
Changed: The display of attachment icons for tickets is now limited in order to prevent a large number of attachments from causing display timeouts.
Changed: The Persian translation was renamed to be non-culture-specific.
Changed: When deleting an Agent with Canned Replies assigned to them you can now determine what happens to the Canned Replies.
Fixed: Agents without the Administrator role cannot detach tasks from tickets.
Fixed: Bottom Folder/Filter menus occasionally fail to function properly.
Fixed: Broken links showing up for yahoo.com.
Fixed: Community Digest email is not correctly creating the plain text part of the .eml file.
Fixed: Default font causing News editor to have invalid HTML.
Fixed: Drafts are no longer saved on Community replies.
Fixed: If a follow-up with a comment is edited without also editing the comment, the comment shows the new agent as the creator.
Fixed: In Agents/Administrators, the Last Login timestamp doesn't match the viewing administrator's time zone.
Fixed: Modals now size and position properly in Right To Left mode.
Fixed: Replies from multiple agents that are added as the To: address are failing.
Fixed: Right To Left languages show the top menus incorrectly.
Fixed: Tickets assigned to an inactive agent lose their pinned status.
Fixed: User signatures allowing CSS Styling.
Fixed: When geolocation fails to get a location, the IP addresses are hidden until IIS is reset.
Fixed: When performing an advanced search with only an email address, tickets are not sorted by Idle Time.
Fixed: When you try to print a live chat it only prints the first page.
Translations: Many translations were updated.
Build 8453 (Feb 23, 2023)
Added: Added an option for managers to "Hand-off Active Tickets" on an agent's behalf in the Active Agents area.
Changed: In Active Agents > By Agent, "Agent is Available" moved to the Active Agents area so it can be used on multiple agents.
Changed: The Insert Canned Reply modal folder/language buttons styling to make it better match other buttons and to be more apparent that they are buttons.
Changed: The last active agent for live chat warning now shows in more areas.
Changed: When a follow up ticket becomes active because the follow up is due, redistribute the ticket according to the group's distribution rules.
Removed: The "Assigned Agent" event condition from the "Ticket Created" event since it does not work with the "Ticket Created" event.
Fixed: "Another Agent is Viewing" functionality shows as blank in some cases.
Fixed: A styling issue with the error messages shown to users in relation to live chat upload errors.
Fixed: Advanced Search>Custom Fields now uses a strict search criteria when searching for drop-down field type.
Fixed: An alignment issue with the Post Reply button in Community button list.
Fixed: An issue that could cause some deleted KB articles to error when pop-out window opens post-restart of IIS.
Fixed: An issue that could cause the ticket attachments list in the filename area to visually duplicate when checking or unchecking "Incoming Ticket" in the compose window of a new ticket.
Fixed: An issue that displayed some fields as editable when there were not when viewing a user in Users/Organizations or on their User Details page.
Fixed: An issue where selecting a person in Who's On jumped the screen around.
Fixed: An issue where the default Brand data is used when you have multiple BRANDS set up and use the Brand Name [%COMPANY%] or Post URL [%PORTALURL%] variables in email templates.
Fixed: Canned Replies no longer have some images break due to improper link format.
Fixed: Chat Advanced Search list no longer keeps chats in the list when they no longer meet the search criteria.
Fixed: Community posts now align properly on mobile browsers.
Fixed: Consistency issue for the Back and primary/action buttons when using the live chat link on the portal.
Fixed: Editor icons and Call Log date picker are now aligned properly.
Fixed: Files attached to Canned Replies no longer fail to download due to missing hostname.
Fixed: In the Coverage Time report, the Tickets Coverage Time and Live Chat Coverage Time now have matching units of measurement once the value exceeds 24 hours.
Fixed: Live chat widget now persists across tabs of a site/portal.
Fixed: Newly added Holidays now display properly in Brand settings.
Fixed: Sending Canned Replies with images in them via Live Chats no longer sends a broken image.
Fixed: Tab order issue when editing a Community thread and clicking on the Up Arrow Key.
Fixed: The 'Deleted' tag on tickets, tasks, chats and call logs is now displayed consistently.
Fixed: The actions menu for undeleting tickets and call logs now works properly for Advanced Search results.
Fixed: The Send button is no longer hidden when trying to transfer tickets on mobile browsers.
Fixed: Transparent favicons are no longer given solid white background when saved in the Brand settings.
Fixed: Upload File button in the editor no longer creates malformed links in sent messages.
Fixed: When you pop out a deleted call log into its own window and undelete it, the window auto closes properly.
Efficiency: Reduced the time it takes for SmarterTrack to recognize an active live chat is ongoing when a new browser window is used to navigate to the same site/portal.
There are no release notes that match your search criteria.