Fixed: An issue affecting the Delivery Delay setting for Email which could cause a longer or shorter delay of ticket imports.
Build 9042 (Oct 3, 2024)
Added: Support for IMAP events.
Added: Tickets can now be imported from email using IMAP.
Changed: Diagnostics page now matches other products.
Changed: Updated geographic data.
Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs.
Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts.
Fixed: Agent role permissions are not enforced properly when creating Canned Replies.
Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs.
Fixed: Creating an agent with a 100+ character password causes an error.
Fixed: Emails with German characters can occasionally break POP importing.
Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments.
Fixed: The Download All attachments link can duplicate the files in the ZIP file.
Build 9007 (Aug 29, 2024)
Key Features
Administrators can now create their own Azure OAuth Connections using their own Microsoft client secret.
Release Notes
Added: A warning when changing SMTP/POP OAuth account settings that Reconnect is needed when making changes.
Added: Broken links detector now shows a warning on links that specifically reference HTTP instead of HTTPS.
Changed: Error log for POP/SMTP Thread not running to clarify what caused the error.
Changed: POP account form was cleaned up for OAuth to clarify the purpose of various input fields.
Changed: Renamed the "Test Settings" button on the integrations page to "Test Translations" to better reflect what is being tested.
Changed: Ticket Attachment Size does not generate immediately, but now shows for all time instead of a date range.
Changed: Ticket attachment sizes now show in megabytes or kilobytes, depending on size.
Changed: Ticket Attachments tab now has the option to show all attachments.
Fixed: An issue that could cause an error when responding to a ticket with an email that was used in a deleted POP account.
Fixed: An issue that could cause the Diagnostics page to break.
Fixed: An issue that could cause the management Login page to break.
Fixed: Autoresponders are not working after hours, despite being set to Always send.
Fixed: Departments "Email Importing" shows last OAuth account set up.
Fixed: Diagnostics page is showing a step of the AutoPurge Thread that is not accurate.
Fixed: Orphaned Ticket cleanup removes the orphaned tickets' attachments from the database but not the files on the disk.
Fixed: POP Settings does not show "Auth Username" after creating the initial connection.
Fixed: Survey question configuration fails to load that type's configuration options the second time.
Fixed: Ticket CC and BCC characters limit is being truncated.
Translations: Updated translations.
Build 8979 (Aug 1, 2024)
Added: New API's allowing attachments to be added to ticket messages.
Added: New Audit report for Ticket Attachment Size.
Added: New confirmation modal to the Diagnostics > Detailed Logging button.
Added: Office hours can now be set for autoresponders.
Added: The ability to create new Master Templates for system emails, email Event actions, and autoresponders that includes the ability set Master Templates by Brand.
Changed: Email Action modal has been update to be cleaner and easier to use.
Changed: Licensing page styling improved for readability.
Changed: Master Templates are now being used for all outbound emails except for Ticket Replies, Reports, and Error Logs.
Fixed: An issue that could cause some inbound Tickets to shows as HTML instead of plain text in the ticket communications tab.
Fixed: Clicking on the IP in Who's On does not open the map.
Fixed: Drafts of ticket replies can show underlined text.
Fixed: Employees are unable to post links in the Community.
Fixed: Google translations are not working.
Fixed: Survey reports with any filter selected display a fatal error when generating the reports.
Build 8928 (Jun 12, 2024)
Added: Homograph protection for Internationalized Domain Names.
Added: When an Organization has a comment on it, show the comment on all tickets from members of that organization.
Changed: Automated events now flag the email actions as autoresponses.
Changed: Email verification now handles the Unicode period.
Changed: If a received message From field has more than 10 email addresses in it, an autoresponder is not sent.
Changed: POP and SMTP now check and use the auth methods that are supported by the mail server.
Changed: POP will now check if the mail server supports UIDL, when "Leave On Server" setting is enabled, and will show an error if UIDL is not supported.
Fixed: An issue that could cause a ticket to break the preview page making it unable to be interacted with.
Fixed: An issue with Froala's Insert Image menu that causes the entire compose window to be highlighted and image is added as 3 attachments.
Fixed: Broken Links are showing for some KBs when their links cause redirects.
Fixed: Clicking on a message in the Spool pops up an empty page.
Fixed: Event emails can be sent with no body/HTML content.
Fixed: Opening a ticket from Microsoft Teams in a web browser and trying to add or delete a comment will cause the modal to not close.
Fixed: Pop retrieval failures occasionally cause incomplete .EML files.
Fixed: Strange errors can appear on the Self Diagnostic page.
Fixed: Styling on the generic error page for the Portal.
Fixed: The Edit buttons for KB feedback are not displayed properly in some browsers.
Fixed: The size of Move dialog box is too small.
Fixed: When creating/editing a Community post, some text is being set as a link when saving the post.
Fixed: When editing KB Feedback, some HTML tags are displayed.
Fixed: When the Department selector in Live Chat encounters an error, the error is not being displayed causing the page to look like nothing happens.
Translations: Added missing translations.
Build 8853 (Mar 28, 2024)
Added: Support for international domains across various areas, include POP and SMTP.
Fixed: Attempting to open a live chat from the User Details window results in an "Oops!" page.
Build 8839 (Mar 14, 2024)
Added: HSTS header for sites when "Force traffic of HTTPS" is enabled.
Added: Items to SmarterTrack Search “exclusions” list.
Changed: Event actions that support sending emails, like Send Reply to Ticket and Send Email, now use Froala.
Changed: Popup windows updated to have consistent sizes.
Changed: The "Post Links in KB Feedback" setting to "Post Links in Portal" to restrict link posting across the portal.
Changed: Updated the New Ticket Sources report to include Tickets by API and Tickets by Chat Widget.
Changed: User signatures now respect the post limit and Post link settings/permissions to prevent unauthorized links in signatures.
Fixed: Issue that could cause Azure translations to fail.
Fixed: Issue that could cause replies to tickets to fail to send under specific conditions.
Fixed: KB and News attachments are not respecting the permissions set for News and KBs.
Fixed: Radio Buttons and Multi Select Options do not work for Chat Surveys.
Fixed: Some external sender warnings in the subject line are being duplicated during ticket replies in SmarterTrack.
Fixed: The News Item could duplicate the Title text when Private, Draft, or Review is selected.
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